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fromyouflowers.com Complaint - 2 out of 3 flower arrangements not delivered - lack of flower delivery
fromyouflowers.com Complaint

fromyouflowers.com Complaint

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2 out of 3 flower arrangements not delivered - lack of flower delivery


I tried fromyouflowers.com for the first time instead of FTD. Big mistake. I placed 3 orders on Friday morning. I selected arrangements that were advertised same day delivery. The arrangements were for Mother's Day and I was told they could be delivered Friday, Saturday or Sunday. I selected Saturday by noon and paid extra for a guaranteed time and not the normal anytime before 5pm Saturday. At 2pm 2 of the 3 arrangements had not been delivered. I called fromyouflowers.com and was told that my order #88977262 and order # 88977405 would be delivered by 5pm Saturday and the expidited fee charge would be refunded to my credit card. The representative told me that the florist was backed up that was taken care of the order but not to worry they would be delivered by 5pm. At 10pm I talked with my mom and was told she never received anything. My mother in law same thing. I was told tonight by the representative that they tried to place the order late this afternoon (after I spoke with them) and they could not get a florist to fill the order because it was too late in the day. I then asked why did they tell me their was a florist that was almost done with the arrangements and that it would be delivered by 5pm when in fact they never placed the order and now it was too late. The representative tonight also advised I was not given the credit I was promised this afternoon.

The company said the best they could do is have it delivered Monday or Tuesday with an apology note to my mother and mother in law. I paid for the premium arrangement they advertised same day delivery on and they could not even get it done with in two days. Now sadily I had to cancel my trip to see my mother as my child is sick and now she won't get her flowers on time. The worst thing about this situation is if they were truthful and owned up to forgetting to place the order at 2pm Saturday I could have called around and tried to find a florist to complete the order. Now I'm out a few hundered dollars and no Mother's day gift.


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