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fromyouflowers.com Review - Excellent customer service far better than FTD
fromyouflowers.com Review

fromyouflowers.com Review

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Excellent customer service far better than FTD


I have an order with FromYouFlowers and I needed to change the delivery date. I sent one email and ten minutes later I received a reply which specified that my delivery date change had been accepted.
In contrast, a similar situation occurred to last month with FTD. One week in advance, I followed the instructions on the FTD website to make a change to the delivery date. I received an auto-response but no confirmation that my delivery date request had been accepted. A few days later I called to make the change over the phone, and the rep said I would receive an email confirmation. It did not happen. FTD ended up ignoring my delivery date change requests completely.

Kudos to FromYouFlowers for superior customer service!


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Comments


mamaHESS says: (8 years ago)
 0
FYI- fromyouflowers is also FTD or at least they are delivered by FTD based on my last order. And I disagree with you as far as them being good. Their customer service is nice but after my flowers never got delivered and they rescheduled delivery... they didn't show up a 2nd time. You must be one of the lucky few that got your flowers!!




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